Samsung's replacement Galaxy Note 7 now officially being recalled

It said consumers who purchased their Note 7 phones from mobile carriers should visit the carriers' websites for recall instructions.

Now that the Note 7 is officially dead, Samsung and the Consumer Product Safety Commission (CPSC) have expanded the official recall effort to include all replacement devices as well.

The replacement devices were Samsung's only hope to come back in the game and now, it seems to have lost that chance.

Samsung Singapore's announcement on Wednesday (Oct 12) followed the parent company's decision just a day earlier to permanently shut down production of the ill-fated smartphones.

Samsung's corporate car-crash over its exploding Note 7 smartphones has shone a spotlight on South Korea's "chaebol" business culture - the family-run empires whose rigid corporate structure and opaque governance style aren't always best suited to a crisis. The Gear VR virtual reality headset requires a recent Samsung phone, though. As The New York Times reports, Samsung's engineers have been trying to find out what the cause for the Note 7 explosions is and have thus far failed.

"Now they've got to demonstrate why potential buyers shouldn't worry about future Samsung devices", Dawson said.

"Damage control at Samsung will face an uphill battle to redeem the company's tarnished image owing to the risky and dramatic nature of the phone's failure", Vijay Michalik, an analyst at research firm Frost & Sullivan, said.

The company said Friday the Note 7 discontinuation will cost in the mid-2 trillion won range during the October-December period and another 1 trillion won ($884 million) during the January-March quarter.

"I'm in a state of 'I don't know, '" said Pamela Gill, a 51-year-old who works at Pratt Institute, a college in New York City, and likes her replacement Note 7.

"We really appreciate how understanding our customers have been to this situation and want to say thank you", added Matt. This would have helped the company identify the problem in its phones.

That said, there's no mistaking that Samsung did not take the proper steps to ensure the Note 7 was safe both before it shipped and after they recognized a serious problem.

Source: Samsung's replacement Galaxy Note 7 now officially being recalled

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